Apex World®CATV
has been designed to be simple to use and exciting to
explore. Nevertheless, we are including answers to some
common asked questions for your convenience.
Q1: what is a cable TV?
Q2: How does cable Television
work?
Q3: Do I
need to be home for the installation?
Q4: what are
some general dos and don’ts?
Q5: what is a
set Top box?
Q6: I receive only 16 channels on
my TV, whereas a friend of mine who is also a cable
subscriber is receiving all 65 channels?
Q7: what is a channel Expander?
Q8: what is a
cable ready TV? Do I need consider it while buying a TV
set?
Q9: Why do I get double images on
channels like PTV and STN while the rest of channels
look fine?
Q10: What
should I do if my TV set is not receiving any programs?
Q11: What if I move?
Q12: What about emergencies?
Q1: what is a cable TV?
A: Cable
TV is a transmission network used for distributing TV
programs. Cable TV started in 1948, and today it serves
billions of people across the world. Due to its
tremendous technology revolution, Cable TV is no more
restricted to TV programs only but it has proven to be a
very strong media for value added services like
Internet. Cable TV promises to bring miraculous changes
in domestic lifestyle.
Q2: How does cable Television work?
A: Cable television brings you more channels and
generally better reception that off-air reception of
broadcast television, since TV signals travel to your
home by cable-rather than through air.Television
stations from your local area, across the country and
around the world are brought into your home through
miles of high-technology cable. Your television
reception is uninterrupted by trees, buildings and other
surface obstacles. In addition to certain local TV
stations, communications satellites let you receive many
additional channels via cable TV.
Q3: Do I need to be home for the
installation?
A: Some one over 18 years old of age
must be home during the installation of your cable
television service. This will ensure a thorough and
complete installation and will allow you to become more
familiar with your cable service and equipment.
Q4: what are some general dos and
don’ts?
A: Here are some few tips to keep your cable
connection operating safely and reliably:
Q5: what is a set Top box?
A: Many
television sets cannot receive the large number of
channels offered by cable. The set box is simply a
tuner; it converts the cable channel selected by the
customer to a low-numbered channel, typically 2, 3 or 4.
Tune your television set to the “output” channel of the
set top box (for example: chq. 3). Programs may then be
selected by tuning the set top box to the desired
channel. The set top box sends the channel through to
the television set on the output channel (for example:
ch.3). Most cable-ready sets may not require a set top
box to receive the non-scrambled channels. Some
television components such as VCRs, cable –ready sets
and remote control televisions are not always compatible
with your cable television service. We encourage you to
make sure components you purchase are compatible with
your cable television service. For further information,
please call customer support. The set top box also
provides our customers with the option to use “parental
control” to block out channels they wish not to view.
Watching your television after connection to cable
is easy. Just turn on your television set and the set
top box. Make sure that your TV is turned to the output
channel of your set top box (ch. 2,3 or 4), then select
the channel you want to watch by using the
controls on either the set top box or the hand held
remote control device. To ensure reliable operation,
make sure the converter is plugged into a “live”
electrical outlet, not one which is controlled by a
light switch. Loss of cable service even after the power
is restored.
Q6: I receive only 16 channels on my
TV, whereas a friend of mine who is also a cable
subscriber is receiving all 65 channels?
A: It seems
that you have a TV set which does not have the facility
to receive hyper band channels. Earlier TV sets were
designed to receive only 11-16 channels, however as a
result of rapid growth in the communication industry;
today we have more number of programs available for
viewing. Newer TV sets are equipped to receive
transmissions for hyper band channels. If you would like
to watch all 65 channels then you shall opt for either
of the following.
Q7: what is a channel Expander?
A:
It is also known as a set top converter or a set top
box. The function of this device is to convert all the
channels being transmitted through cable into a
frequency range any ordinary TV (even black and white)
can receive all the channels.
Q8: what is a cable ready TV? Do I need
consider it while buying a TV set?
A: yes, you
definitely need to consider it if you are buying a new
TV set. Sets with in – built cable ready tuner are
capable of receiving all channels. We are currently
transmitting 65 channels and in future, we’ll be
transmitting even many more. That’s why it’s an
important point and needs consideration.
Q9: Why do I get double images on
channels like PTV and STN while the rest of channels
look fine?
A: PTV, STN and PTV World are local
terrestrial channels transmitted in the air by Pakistan
Television Network. These programs are available to TV
sets directly from TV’s transmitter as well as from a
cable TV control room. Due to path difference in
signals, you receive double images. Technically, this is
known as ghost in picture. Subscribers near PTV towers
will have more problems. Rests of the channels are
received directly from various satellites that are why
the quality of other channels is good. Since this is a
technical limitation, we regret inconvenience; however,
if the quality of reception is extremely poor, then you
must register your complaint with our customer care team
by calling us or visiting our office.
Q10: What should I do if my TV set is
not receiving any programs?
A:
a) Make sure that the TV connectors is properly fitted
in the TV, as 90% complaints are due to connectors that
come out due to movement of TV rack.
b) Check and ensure that screws of the converter are
tightened properly. Your cable is connected to the main
cable laid on your rooftop or on a street pole.
c) Check for any damage in the cable connected to your
TV set. After checking all the above points, if you
still do not receive the signals, please call customer
service.
Q11: What if I move?
A: BEFORE YOU
MOVE, please call your local cable company immediately.
This is the best way for us to disconnect your service,
and to arrange for cable TV service in your new home.
Call us in advance, and we will schedule a new
installation, provided that your new home is in our
service area.
Q12: What about emergencies?
A:
Emergencies such as fallen power poles or violent storms
may interfere with reception of cable service. We will
promptly have one of our crews correct an emergency
situation.